top of page

Terms and Conditions

Introduction

Welcome to Healing Leaves. These terms and conditions form the agreement between Healing Leaves (“we”, “us” ,”our” and “you”), the user or customer (“you”, “your”), regarding your use of the Healing Leaves website located at https://www.healingleaves.com.au ("Website") and any services or products provided through the Website.

 

By accessing and using the Website, you agree to be bound by these terms and conditions and any other policies or agreements mentioned herein.

 

1. Terms: By accessing the website at https://www.healingleaves.com.au, you are agreeing to be bound by these terms of service and all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

 

2. Use Licence: No Permission is granted to download or copy the materials (information or software) on Healing Leaves website for personal, non-commercial transitory viewing only. This is not the grant of a licence, not a transfer of title, and under this licence, you may not:

 

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Healing Leaves at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

  • Modify or copy the materials;

  • Use the materials for any commercial purpose or for any public display (commercial or non-commercial);

  • Attempt to decompile or reverse engineer any software contained on Healing Leaves website;

  • Remove any copyright or other proprietary notations from the materials;

  • Transfer the materials to another person or “mirror” the materials on any other server.

 

3. Disclaimer: The materials on Healing Leaves website are provided on an “as is” basis. Healing Leaves makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Healing Leaves does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

 

4. Limitations: In no event shall Healing Leaves or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Healing Leaves website, even if Healing Leaves or an Healing Leaves authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

5. Accuracy of Materials: The materials appearing on Healing Leaves website could include technical, typographical, or photographic errors. Healing Leaves does not warrant that any of the materials on its website are accurate, complete, or current. Healing Leaves may make changes to the materials contained on its website at any time without notice. However, Healing Leaves does not make any commitment to update the Materials.

 

6. Links: Healing Leaves has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Healing Leaves of the site. Use of any such linked website is at the user’s own risk.

 

7. Modifications: Healing Leaves may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

 

8. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the State of Queensland and the Commonwealth of Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that Location.

 

9. Healing Leaves does not take responsibility for the consultation costs. These are

determined by individual clinics and may vary.

 

10. You must be 18 years and older.

 

11. 100% money back guaranteed if you are not eligible for any reason we will refund you.

 

Refund Policy Explained

Refund Eligibility Strict Conditions: Refunds are strictly available ONLY to customers who are determined to be ineligible for our services after an initial assessment by our healthcare professionals.

 

No Refunds for Delays-Appointment Scheduling: While we strive to schedule appointments within 7 business days of booking, demand fluctuations may lead to delays, potentially extending appointment scheduling to 14-21 business days. Policy on Delays: It is explicitly stated that refunds will NOT be issued for any delays in booking appointments, irrespective of the extent of the delay.

 

No Refunds for Change of Mind-Eligible patients who decide to cancel or not proceed with their booked appointment for any reason other than being deemed ineligible will not be entitled to a refund.

 

Acknowledgement: By booking an appointment, you acknowledge and agree that you are fully aware of and accept this no-refund policy for changes of mind.

 

Acceptance of Terms

Agreement: By utilising our services and booking an appointment through our Website, you affirm your acceptance of these terms, including the refund policy herein.

 

Responsibility: It is your responsibility to review and understand these terms prior to booking. Your booking confirms your agreement to these terms.

 

Compliance with Australian Law

These terms and conditions are designed in compliance with the relevant Australian laws and regulations governing consumer rights and business operations. We commit to fairness, transparency, and integrity in all our business practices and customer interactions.

 

Modifications to Terms

We reserve the right to modify or update these terms and conditions at any time without prior notice. Changes will become effective immediately upon posting on our Website. Your continued use of our services after any such changes indicates your acceptance of the new terms.

 

Intellectual Property Rights

The content on the Healing Leaves Website, including but not limited to text, graphics, logos, images, and software, is the property of Healing Leaves or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this Website is the exclusive property of Healing Leaves.

 

User Conduct

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Website. Using the website to abuse staff or other members of the Healing Leaves team will lead to legal action.

 

Disclaimer of Warranties and Limitation of Liability

The Website and its content are provided on an "as is" and "as available" basis without any representations or warranties of any kind, either express or implied. Healing Leaves does not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components. Healing Leaves shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or the services provided.


 

Indemnification

You agree to indemnify, defend, and hold harmless Healing Leaves, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable solicitor’s; fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.

 

At Healing Leaves Clinic, we are committed to protecting the privacy of your health and personal information. This policy outlines how we handle your personal and health information in compliance with both the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the U.S. Health Insurance Portability and Accountability Act (HIPAA). We ensure that your personal information is managed securely and confidentially in accordance with these laws.

​

1. Protected Health Information (PHI) and Sensitive Information

Both HIPAA and the Privacy Act categorise health information as sensitive and require additional safeguards. This includes your medical history, billing information, and treatment details, which may be used to identify you.

​

2. Collection, Use, and Disclosure of Information

We may collect, use, and disclose your personal and health information for the following purposes:

  • Treatment: To coordinate healthcare and communicate with healthcare professionals involved in your care.

  • Payment: To facilitate billing and payment for healthcare services.

  • Healthcare Operations: To improve our services, conduct administrative tasks, and comply with regulatory obligations.

 

Under Australian law, we only collect sensitive information with your consent unless required by law.

​

3. Data Security and Medical Director

We take security seriously and use Medical Director, a trusted and secure health information management platform, to store and manage your data. Medical Director adheres to privacy standards that comply with both Australian and U.S. laws to ensure that your data is kept safe from unauthorised access.

​

4. Your Rights

You have specific rights under both HIPAA and the Australian Privacy Act, including:

  • Right to Access: You can request access to your health records.

  • Right to Correct Information: You may ask us to correct inaccurate or incomplete information.

  • Right to Restrict Use/Disclosure: You can request restrictions on how we use and disclose your information.

  • Right to Confidential Communications: You can request that we contact you using specific communication methods or locations.

 

5. Data Security Safeguards

We implement various security measures to protect your personal and health information: Administrative Safeguards: Policies and procedures to ensure proper handling of sensitive information. Technical Safeguards: Encryption and secure management systems such as Medical Director to protect your information. Physical Safeguards: Restricted access to sensitive information stored in physical or digital formats.

 

6. Breach Notification

In the event of a data breach, Healing Leaves Clinic will notify affected individuals in compliance with both HIPAA and the Australian Privacy Act. This will include details of the breach, the information affected, and steps to mitigate further risk.

​

7. Notice of Privacy Practices

You are entitled to a copy of this privacy policy, and we will notify you of any significant changes. This policy also serves as our Notice of Privacy Practices, explaining how we protect and manage your personal information.

​

8. Contact Information

If you have any questions regarding this policy, or your rights under the Australian Privacy Act and HIPAA, please contact us:

 

Healing Leaves Clinic

Phone: +61 (07) 3813 4932

Email: info@hlclinics.com.au

Website: www.healingleaves.com.au

​

​

​

bottom of page